Delivery & Return Policy

1. Delivery Information

At Anuloria, we partner with reliable logistics providers to ensure your products reach you safely and as quickly as possible.

• Shipping Areas: We deliver all across India.
• Processing Time: Most orders are processed within 1–3 business days.
• Estimated Delivery: You can expect your package within 5 to 9 business days depending on your location.
• Tracking: Once your order is dispatched, a tracking link will be sent to your registered email ([email protected]) or phone number.
• Multiple Shipments: If you order multiple products, they may arrive in separate packages at different times because they are shipped directly from different specialized suppliers.

2. Return & Exchange Policy

We offer a 7-Day Return Policy for most items, provided they meet the criteria below.

A. Mandatory Unboxing Video

To ensure a smooth return process for damaged or wrong items, an unboxing video is compulsory.

• The video must be continuous (no cuts/edits).
• It must show the outer packaging and the shipping label clearly before opening.
• The video must clearly demonstrate the defect or the wrong item received.
• Without a clear unboxing video, we may be unable to process your return request as per our supplier guidelines.

B. Conditions for Return

• Returns are accepted for Damaged Products, Defective Items, or Wrong Product/Size delivered.
• The item must be unused, unwashed, and in its original packaging with all tags intact.
• Requests must be raised within 48 hours of delivery.

C. Items Not Eligible for Return

• Personal care, innerwear, and hygiene-related products.
• Items used or washed by the customer.
• Items without original packaging or tags.

3. Refund Process

• Approval: Once your return request is approved, we will arrange a reverse pickup (if available) or provide instructions for the return.
• Inspection: Refunds are processed after the product reaches the supplier and passes a quality check.
• Credit: * Prepaid Orders: Refund will be sent to your original payment method within 5-7 business days.
• COD Orders: We will contact you for your UPI ID or Bank Details to transfer the refund.

4. How to Reach Us

For any delivery or return-related queries, please contact our support team:

• Website: www.anuloria.in
• Email: [email protected]